Privacy Policy

Effective Date: June 20, 2020

At Nelson Telecom, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services. By using our website or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Information You Provide Directly:

Contact Information: Name, email address, phone number, and company details when you fill out forms or request quotes.
Billing Information: Payment details, including billing address and financial information, during transactions.
Service Details: Information you provide about your business needs when consulting with us.

1.2 Information We Collect Automatically:

Device Information: IP address, browser type, operating system, and other technical details when you visit our website.
Usage Data: Pages viewed, time spent on the site, and click patterns.
Cookies: Small text files stored on your device to enhance website functionality and user experience.

1.3 Information from Third Parties:

Information obtained from trusted partners or vendors, such as business referrals or lead services.

2. How We Use Your Information

Nelson Telecom uses your information for the following purposes:

Providing Services: To deliver, maintain, and improve our network wiring, phone systems, security cameras, and maintenance solutions.
Communication: To respond to inquiries, schedule consultations, and send updates regarding your projects.
Billing and Payments: To process transactions and manage accounts.
Marketing: To send promotional materials, newsletters, or service updates (with your consent).
Compliance: To comply with legal requirements and enforce our terms of service.

3. How We Share Your Information

Nelson Telecom does not sell or rent your personal information. However, we may share your information with:

Service Providers: Trusted third parties who assist us in delivering services (e.g., payment processors, installation teams).
Legal Obligations: Authorities or legal entities when required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance user experience by remembering your preferences.
Collect analytics data to improve website performance.
Deliver targeted advertisements based on browsing history.

Managing Cookies:
You can control or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

5. Data Security

Nelson Telecom takes the security of your data seriously. We implement industry-standard measures to protect your personal information, including:

Secure servers and encryption protocols for sensitive information.
Regular system updates and vulnerability checks.
Restricted access to personal information on a need-to-know basis.

While we strive to safeguard your data, no system can guarantee absolute security.

6. Your Rights

As a user, you have the following rights concerning your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
Opt-Out: Unsubscribe from marketing emails or opt-out of certain data collection practices.

To exercise these rights, contact us using the information provided below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Nelson Telecom

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting Nelson Telecom with your business needs.

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