Frequently Asked Questions (FAQs)
At Nelson Telecom, we understand that choosing the right telecom and security solutions for your business is a big decision. With over 25 years of experience serving businesses in New York, New Jersey, Connecticut, and Pennsylvania, we’ve seen firsthand how important it is for our clients to have all the information they need to make informed choices.
Our FAQ page is designed to answer the most common questions we hear from businesses across various industries. Whether you’re curious about how our services work, what to expect during an installation, or how we can support your business in the long term, this resource is here to help.
We’re committed to transparency, excellent customer service, and helping you feel confident in your decision to partner with us. If you don’t find the answer to your question here, please don’t hesitate to Contact Us directly. We’d be happy to assist!
General Questions
We proudly serve businesses across New York (NY), New Jersey (NJ), Connecticut (CT), and Pennsylvania (PA). Whether you’re in a major city or a surrounding area, our team is ready to assist you.
Nelson Telecom works with a wide range of industries, including:
- Corporate offices
- Retail stores
- Healthcare facilities
- Warehousing and manufacturing
- Educational institutions
- Hospitality and restaurants
No matter your industry, we tailor our solutions to meet your needs.
We have over 25 years of experience providing exceptional telecom and security services to businesses. Our expertise and dedication have earned us a reputation as a trusted partner in the industry.
Network Wiring FAQs
We install a variety of cabling systems, including:
- Structured cabling for data, voice, and video transmission.
- Fiber optic cabling for high-speed, secure connections.
- Data center wiring for efficient and reliable infrastructure.
The timeline depends on the size and complexity of the project. For most small to medium-sized businesses, installation can take a few days to a week. We provide a detailed timeline during the consultation phase.
Yes! Our team can inspect, diagnose, and repair issues with your current cabling to ensure optimal performance.
Phone Systems FAQs
Yes, Nelson Telecom specializes in VoIP (Voice over Internet Protocol) systems. These systems provide cost-effective, internet-based communication with advanced features like voicemail-to-email and call forwarding.
Absolutely. We can assess your current setup and recommend a modern, scalable solution, whether it’s a VoIP system or a hybrid system combining traditional and digital technologies.
Yes, we provide ongoing support and maintenance, including system updates, troubleshooting, and repairs to ensure your phone system runs smoothly.
Security Cameras FAQs
We offer a wide range of security camera systems, including:
- High-definition (HD) cameras for clear video footage.
- IP cameras for remote access and monitoring.
- PTZ cameras for wide-area coverage and zoom capabilities.
es! With our IP camera systems, you can monitor your property in real-time from any device, whether you’re in the office or on the go.
Yes, we provide regular maintenance to ensure your cameras remain fully functional. This includes cleaning, software updates, and troubleshooting.
Maintenance & Support FAQs
Our maintenance services include:
- Proactive system monitoring to identify and resolve issues early.
- Scheduled maintenance to optimize system performance.
- Emergency repairs for unexpected issues.
- System upgrades and patches to keep your technology up to date.
Yes, our support team is available 24/7 to assist with urgent issues, ensuring your systems stay operational around the clock.
In many cases, yes. Our team can assess your current setup and offer tailored maintenance plans to meet your needs.
Getting Started FAQs
You can Contact Us directly through our website or call us to schedule a free consultation. We’ll discuss your business needs and provide a tailored proposal.
Pricing depends on the scope of your project. During your consultation, we’ll provide a transparent quote with no hidden fees.
Timelines vary depending on the complexity of the project, but we aim to start most projects within 1–2 weeks after the consultation and agreement phase.
Don’t See Your Question Here?
If you have additional questions about Nelson Telecom’s services or processes, we’re here to help!
Contact Us Today to speak with our friendly team and learn how we can assist your business.
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